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Last updated: March 30, 2025
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
In Short: The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Apple.
If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
Important: All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
We do not collect or process sensitive personal information, such as biometric data (selfies, facial recognition, etc.).
If you make purchases, we may collect data necessary to process your payment, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Apple. You can find their privacy notice here.
If you use our application(s), we may also collect the following information if you choose to give us access or permission:
In Short: Some information such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:
This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include:
We process your data to provide, improve, and secure our services. This includes:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable laws, like with your consent, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
In Short: We may share information in specific situations and with specific third parties.
We may share your data with service providers, contractors, or agents who perform services for us or on our behalf. These third parties are bound by contractual obligations to protect your data.
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work.
We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that:
The categories of third parties with whom we may share personal information include:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
In Short: We are not responsible for the security of any information you share with third-party providers who advertise, but are not affiliated with, our websites.
The Services, including our offer wall, may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. These third parties may link to other websites, services, or applications.
Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications.
Important: The inclusion of a link to a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties.
Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content, privacy, or security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services.
You should review the policies of such third parties and contact them directly if you have any questions about how they handle your data.
In Short: We are not responsible for the security of any information you share with third-party providers who advertise, but are not affiliated with, our websites.
The Services, including our offer wall, may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. These third parties may link to other websites, services, or applications.
Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications.
Important: The inclusion of a link to a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties.
Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content, privacy, or security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services.
You should review the policies of such third parties and contact them directly if you have any questions about how they handle your data.
In Short: Yes, your information may be transferred, stored, and processed in countries other than your own.
Our servers are located in Switzerland. We may transfer your personal data to countries outside Switzerland. In such cases, we ensure that appropriate safeguards are in place to protect your data, in compliance with Swiss data protection laws.
If you are located in the European Economic Area (EEA), United Kingdom (UK), or another region with laws governing data collection and use, please be aware that your information may be transferred to countries that do not have the same data protection laws as your jurisdiction. In such cases, we ensure that appropriate safeguards are in place, such as relying on Standard Contractual Clauses approved by the European Commission, to protect your personal information.
You can request a copy of these safeguards by contacting us at contact@acne-track.com. These transfers will always comply with the laws and regulations of the countries from which the data originates, including any additional requirements based on your location.
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless otherwise required by law.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, legal, accounting, or other regulatory purposes). The specific retention period depends on the type of data and the purpose for which it was collected.
Important: Once your personal information is no longer necessary for our legitimate business interests or required by law, we will securely delete, anonymize, or isolate it to prevent further processing.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These measures are aimed at preventing unauthorized access, disclosure, loss, theft, destruction, or alteration of your data.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Important: Although we do our best to protect your personal information, the transmission of personal data to and from our Services is at your own risk. You should only access the Services within a secure environment. We encourage you to take steps to protect your information, such as using strong passwords and avoiding sharing your account details with others.
Our app is designed for general audiences, and we prioritize the privacy and safety of all users, including minors.
We do not knowingly collect personal information from children under the age of 13 where this is restricted by law, such as under the Children's Online Privacy Protection Act (COPPA) in the United States. If we become aware that personal information has been inadvertently collected from a child under the applicable age of consent in their jurisdiction, we will take immediate steps to delete such data.
Our application does not have an age restriction and can be used by individuals of all ages. However, we encourage parents or guardians to actively supervise and be involved in the online activities and app usage of their children.
Important: If you believe that your child has provided us with personal data without your consent, please contact us at contact@acne-track.com, and we will address your concerns promptly.
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In certain regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:
In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the details provided in the "How Can You Contact Us?" section below.
You can unsubscribe from our marketing and promotional communications at any time by:
After opting out, you will be removed from our marketing lists. However, we may still communicate with you for essential service-related messages, such as:
Contact Us: If you have questions or comments about your privacy rights, you may email us at contact@acne-track.com.
Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting that you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this time, no uniform standard for recognizing and implementing DNT signals has been adopted. As a result, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate your choice not to be tracked.
However, if such a standard is adopted in the future, we will update this privacy policy and provide you with details on how we comply with those changes.
Stay Informed: We encourage users to review this policy regularly to stay informed about our practices regarding online tracking.
In short: If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you are granted specific rights regarding access to your personal information.
We comply with the California Consumer Privacy Act (CCPA) and other applicable laws that grant specific privacy rights to residents of the United States.
You can learn more about your rights, such as the right to request access or deletion of your personal information, and how to exercise those rights by contacting us at:
Contact Us: If you have any privacy-related questions or wish to exercise your rights, you may email us at contact@acne-track.com.
In short: You may have additional rights based on the country you reside in.
If you are a resident of other regions, including Australia, New Zealand, or the Republic of South Africa, we will collect and process your personal information in line with the specific legal requirements of your country.
You may have the right to:
If you believe your data has been processed unlawfully, you can file a complaint with the appropriate data protection authority in your country.
Need Assistance? If you have any questions about your rights under your country's data protection laws, please contact us at contact@acne-track.com.
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible.
If we make material changes to this privacy policy, we may notify you in one or more of the following ways:
Stay Informed: We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.
If you have any questions, contact us at:
Email: contact@acne-track.com
Address: 210 impasse des Brasse, 74100 Vétraz-Monthoux
Last updated: March 31, 2025
These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and RQ Labs, doing business as AcneTrack ("Company," "we," "us," or "our"), concerning your access to and use of the AcneTrack mobile application as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "App"). You agree that by accessing the App, you have read, understood, and agreed to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE APP AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Unless otherwise indicated, the App is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the App (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of France, international copyright laws, and international conventions.
Some images used within this application/website are sourced from the "iStock by Getty Images" platform and are used in accordance with the applicable licensing agreements. Proper attribution is given to the respective creators as follows: Kitzzeh (Image reference: 2154518518), Jevtic (Image reference: 179598340), ThamKC (Image reference: 1196886529). All rights to these images remain with their respective copyright holders. Unauthorized reproduction, distribution, or use of these images is strictly prohibited.
By using the App, you represent and warrant that:
You may not access or use the App for any purpose other than that for which we make the App available. The App may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
The App may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the App, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the App and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.
By posting your Contributions to any part of the App, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing.
Use License
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not:
Apple Devices
The following terms apply when you use the App obtained from the Apple Store (the "App Distributor") to access the Services:
The Services may contain (or you may be sent via the App) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services.
Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
Currently, we do not allow advertisers to display advertisements on our Services. However, this policy may change in the future. If we decide to introduce advertising, it would be in certain areas of the Services, such as sidebar advertisements or banner advertisements. In such a case, we would simply provide the space to place advertisements, without having any other relationship with advertisers. We will update these terms accordingly if our advertising policy changes.
We reserve the right, but not the obligation, to:
We care about data privacy and security. Please review our Privacy Policy. By using the App, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the App is hosted in France. If you access the App from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in France, then through your continued use of the App, you are transferring your data to France, and you agree to have your data transferred to and processed in France.
These Terms of Service shall remain in full force and effect while you use the App. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE APP (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE APP OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
We reserve the right to modify, suspend, or discontinue the App (or any part thereof) at any time, with or without notice, for any reason, including performing maintenance, upgrades, or changes to the content and functionality. We are not liable if all or any part of the App is unavailable at any time or for any period. While we strive to minimize service disruptions, you acknowledge that interruptions in access or use of the App may occur due to maintenance, technical issues, or other circumstances beyond our control. You agree that we are not liable for any losses or damages resulting from any such interruptions or from the termination of the App or any services associated with it. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the App or any part of the services provided through it.
These Terms shall be governed by and defined following the laws of France. RQ Labs and yourself irrevocably consent that the courts of France shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
In the event of any disputes arising out of or relating to these Terms of Service, the use of the App, or any transactions made through the App, you agree to first attempt to resolve the dispute informally by contacting us at contact@acne-track.com. We will try to resolve any dispute amicably within 30 days of receiving your communication. If the dispute cannot be resolved informally, you agree that it shall be submitted to the exclusive jurisdiction of the courts of France. You acknowledge and agree that any disputes shall be governed by the laws of France, without regard to its conflict of law principles. For users in the European Union, the European Commission provides an online dispute resolution (ODR) platform that you can access here: https://ec.europa.eu/consumers/odr/.
There may be information on the App that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the App at any time, without prior notice.
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
All purchases are non-refundable. Refund requests for purchases made through the Apple App Store are subject to Apple’s refund policy. Please contact Apple Support for more information. Your Apple App Store cancellation will take effect at the end of the current paid term.
If you are unsatisfied with our Services, please email us at contact@acne-track.com
We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria:
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.
Specific Cases of Liability
AcneTrack App accepts liability only in the following limited circumstances:
No Guarantee of Results
The AcneTrack App provides general tips, techniques, and routines aimed at helping users improve their skin health and appearance. However, we do not make any guarantees regarding results. Specifically:
By using AcneTrack App, you acknowledge and agree that you are using the service at your own risk. We provide the app and its content on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components.
THE APP IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE APP AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE APP AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE APP'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE APP.
WE WILL NOT BE LIABLE FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE APP, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APP, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE APP BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE APP.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE APP OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.